Returns Policy

Last updated on 21 Jan, 2022

Cancellations

I gladly accept cancellations within 24 hours of purchase.

Returns or exchanges

As all items are personalised and made to order, I can not accept returns due to change of mind. Returns will not be accepted if your item will not arrive before required date, as turnaround and shipping times are clearly listed but depend on Austrlia Posts delivery times.
If there are any problems with your order (eg. The item is incorrect) please let me know within 14 days of arrival and I will happy to assist with the returns/refunds of those items.

Need help?

Contact us at info@craftshack.com.au for questions related to refunds and returns.